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Delivery FAQ

+How can I track my order?

You should have received a tracking number via email and/or text when your order was shipped.

If not, please login to your account and navigate to the "Orders" Tab. Click on the order you would like to track and then navigate to the bottom right hand side of the page. Please use the tracking number provided to track with either DHL, DPD Local, Hermes or Royal Mail.

If you have any issues with this please contact us and we will be more than happy to help

+My order has not arrived can you help?

If you have tracked your order and it has not arrived by the date specified on your original order, or you have an issue with a courier, please contact us and we will resolve this for you as soon as possible.

+How much is delivery?

This will depend on your location. For a full breakdown of our delivery options, time frames and charges please visit our Delivery & Returns page and select your country. 

If you order from us from outside the UK, there might be import duties and taxes to pay to get your parcel. These charges are usually levied when the order reaches the delivery address and you will be responsible for the payment of those.

We have no control over these charges and can't predict their amount. For further information please contact your local customs office before placing your order.

+Can I get free delivery?

Yes, if your order meets the minimum amount and you are in one of our free delivery locations.

+How long does delivery take?

This will depend on your location and the delivery method you have selected. At the final checkout stage an estimated delivery date will automatically be provided to you. If your order has not arrived by this date please contact us.

+I paid for next day delivery, where’s my order?

Our next day delivery is a next working day service. You need to make sure that you place your order before the cut off shown at checkout to receive your order the next working day. If you placed an order after the cut off your order will be dispatched the next working day.

For a full breakdown of our delivery options, time frames and charges please visit our Delivery & Returns Page

*Items that are 25kg or over may incur an extra delivery cost. This will be calculated at checkout.